I recently purchased some hardware in PC World as a Christmas gift, but needed to return it since the person I bought it for is actually getting a new PC in the meantime rendering my gift somewhat obsolete. I figured I'd nip in this morning and take it back whilst doing a bit of Christmas Shopping.

I entered the store and scanned the place for a Customer Services Desk.  The place bearing the closest resemblance I could see was the PC Clinic, so I decided I'd ask someone there whether that was the right place to get a refund.  There was only one customer in front of me, engaged in intense discussion about laptops and viruses with the pimply youth behind the desk.  Since it did look like the only realistic place to go in terms of refund-getting, I figured I'd rather wait a couple of minutes there to ask about it rather than attempt to find another member of staff to interrogate since they seemed pretty thin on the ground.

    Girl:  "You need to go to the customer service desk"

    Me:  "And where is that exactly?  There's no sign." 

    Girl:  *Points at PC Clinic* "Over there".

    Me:  "You mean the desk with a huge queue, no staff whatsoever at which I've already been standing for nearly 20 minutes?" 

    Girl:  *Blinks* ... "Um, yeah... sorry about that, hehehehehegigglegigglehehehe" *Gets up and starts walking to Service Desk*

Now I know it's not her fault that nobody was attending to the customers, so I somehow managed to keep my cool and followed her to the desk. She disappeared into the workshop, and after about 3 minutes, began losing the will to live. Just in the nick of time she re-emerged with the news that, "He'll just be literally 3 minutes, he's just fixing a laptop."

Now I'm not being funny or anything, but is there really only one person in the ENTIRE shop who can do a refund? I know she was supposed to be on the checkout but there were several other staff manning tills and therefore no queue at the checkout, as opposed to now maybe 5 or 6 people waiting at the customer service desk.  I stared at her for a second in disbelief, and decided to keep my mouth shut lest the venom and poison I felt building up inside me came spewing out at her in a burst of pure rage.  Nearly 10 minutes later, geek finally emerged from the workshop and served me.  30 minutes just to get a refund... PC World really want to hang on to their money!